How can we help

How can we help?

Ask a question or describe the problem you are facing.

Help Guides

Help Guides

You have questions about Pipili Applique. Everyone does! One of our goals is to get you the best information, so you can get where you’re going fast and hassle-free. Please a find your question here, see the answer and if you have more questions to ask, please feel free to contact us.

Which payment methods are accepted in the online shop ?

We accept payment by Debit / credit card (VISA / MasterCard / AMERICAN EXPRESS) and by PayPal. Other customers can payment through bank transfer and also payment check.

What are the delivery charges for orders from the online shop ?

We ship worldwide without charging any additional shipping fees at all! If you would like to receive your goods faster, you can pay for express delivery during check-out.

How long will delivery take ?

The following list serves as a rough guide, more exact shipping times for your state/country are given during check-out. Please note that there may be delays on rare occasions or in remote areas. Free shipments can´t be tracked.

How secure is shopping in the online shop ? Is my data protected ?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering ?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment are sent out on the day we receive the payment.

Why have i not received an order confirmation ?

Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Order-Support to check whether we received your order.

Do I receiv an invoice for my order ?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

I have not yet received my delivery, although the stated delivery time has passed ?

On rare occasions or in remote areas there sometimes might be a delay. Pipili Applique unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.

Do i have to pay a customs duty for the goods if i order from online ?

After a shipment reaches your state/country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from state/country to country, contact your local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Can I cancel a purchase ?

You can cancel your order within two weeks of receiving the first goods delivery in writing or by e-mail. The above provision does not include software products opened by the customer or download versions for any product. Further information can be found in our Terms & Conditions.

What does "VAT" mean ?

VAT stands for "Value Added Tax", which is an indirect sales tax. If you live in the outside of India and are exempt from VAT, then you can fill in your VAT-ID (VAT No.) into the appropriate field of your account. You need to be registered as a business customer in order to be able to use this option. Before finalizing the order process the VAT will be deducted from the sales price to avoid double taxation. Please make sure that you are actually exempted from VAT for purchases before you fill in your tax ID, otherwise please ignore the optional field for the VAT-ID.


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